Frequently Asked Questions
Why Knot + Strand?
Knot + Strand was created with one goal in mind: to make lightweight, natural-looking human hair crochet extensions more accessible.
After struggling to find high-quality options that blended beautifully with fine hair and felt comfortable enough for everyday wear, we decided to create our own.
Every product is carefully chosen with comfort, quality and a natural finish in mind—because beautiful hair should feel effortless.
Are Miracle Knots suitable for fine or thin hair?
Absolutely.
Our Miracle Knots are lightweight and designed to create a natural-looking finish, making them a great option for those with fine or thin hair.
Their lightweight construction helps reduce bulk while blending seamlessly with your natural hair.
As with any protective style, we always recommend having your hair installed by an experienced stylist and avoiding excessive tension during installation.
What are Miracle Knots?
Miracle Knots are lightweight, pre-looped human hair crochet extensions made from 100% human hair.
They’re designed to provide a seamless, natural-looking finish while allowing you to curl, straighten and style them just like your own hair.
Is the hair 100% human hair?
Yes! All Knot + Strand Miracle Knots are made from 100% human hair.
How many packs do I need?
2 Packs
Perfect for adding volume or a half-head installation.
3 Packs
Recommended for a natural full-head installation on most hair types.
4 Packs
Ideal for thicker hair, extra fullness or adding a second colour for dimension.
If you’re unsure, we’d recommend purchasing an extra pack to ensure your stylist has enough hair.
Can I use heat on the hair?
Yes.
Our Miracle Knots are made from 100% human hair and can be curled, straightened and styled using heated tools.
We recommend using a heat protectant and avoiding excessive heat to help maintain the hair’s quality.
Can I wash the hair?
Yes.
Wash the hair with a gentle sulphate-free shampoo and conditioner when needed.
Allow the hair to air dry where possible and avoid excessive product build-up to keep it looking its best.
How long does the hair last?
With proper care, our Miracle Knots can be reused for multiple installs.
How long they last will depend on how they’re cared for, styled and maintained.
What colours are available?
Our launch collection includes:
🖤 Espresso – Our deepest natural shade.
🤎 Mocha – A rich dark brown with soft warm undertones.
We’re excited to expand our colour collection as Knot + Strand grows.
What lengths are available?
Our current collection is available in:
• 16”
• 18”
• 20”
Do you ship internationally?
Yes!
We currently ship throughout the United Kingdom and Europe.
Shipping costs and delivery times are calculated at checkout.
Please note that any customs duties or import taxes charged by your country are the responsibility of the customer.
My order arrived damaged. What should I do?
Please contact us within 48 hours of receiving your order by emailing:
Please include your order number along with clear photographs of the product and packaging so we can investigate and resolve the issue as quickly as possible.
Can I return my order?
Due to the hygienic nature of our products, we cannot accept returns on hair that has been opened, worn or installed.
If your item arrives damaged or you’ve received the wrong product, please get in touch and we’ll be happy to help.
How can I contact you?
We’d love to hear from you!
We aim to respond to all enquiries within 1–2 business days.