Shipping Policy

At Knot + Strand, we aim to dispatch every order as quickly and carefully as possible.

Every order is hand-packed and quality- checked before leaving us.

Processing Times

Orders are typically processed within 1 business day.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During new launches, promotions or busy periods, processing times may be slightly longer. If this happens, we’ll always do our best to keep you informed.

United Kingdom & Ireland Shipping

Standard Delivery

2–4 working days
£3.95
FREE on orders over £160

Next Working Day Delivery

£5.95
Order before 2:00pm (Monday–Friday) for next working day dispatch.

Orders placed after 2:00pm, on weekends or on public holidays will be dispatched on the next working day.

Please note: Next Working Day Delivery is currently available for UK mainland addresses only.

Please note that while we aim to dispatch all Next Day orders promptly, delivery times are provided by our courier partners and cannot be guaranteed.

Europe Shipping

We currently ship throughout Europe.

Delivery times typically range between 3–10 working days, depending on your destination.

Shipping costs are calculated automatically at checkout.

Customers are responsible for any customs duties, VAT or import charges that may apply in their country.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking information to update after dispatch.

Delivery Delays

While we work closely with our delivery partners to ensure orders arrive promptly, delays can occasionally occur due to:

Adverse weather
Courier delays
Customs processing
Peak seasonal demand
Circumstances outside of our control

We appreciate your patience should any unexpected delays arise.

Incorrect Delivery Address

Please ensure your delivery address is correct before completing your purchase.

We cannot accept responsibility for parcels delayed or lost due to incorrect or incomplete address details provided at checkout.

If your parcel is returned to us because an incorrect address was supplied, we’ll happily arrange re-delivery once the parcel has been received back. Additional shipping charges may apply.